General terms

1. These General Terms and Conditions, hereinafter referred to as the “General Terms and Conditions”, govern the relationship between “MEDICAL CENTRE MEDCROSS” Ltd (“the Provider” or “the Medical Centre”), the owner and administrator of the website: https://mcmedcross.com (the “Website”) and its users in relation to the use of the information services available via the Website.

2. The provider of the information services made available via the website is ‘MEDICAL CENTRE MEDCROSS’ Ltd, registered in the Commercial Register and the Register of Non-Profit Organisations of the Republic of Bulgaria under UIC 203286904, registered office and business address: Sofia, postcode 1309, 134 Zaychar Street; correspondence address: MC – Stara Planina, 8 Stara Planina Street, Sofia; tel. +359 882 112 083; email address: mcmedcross@gmail.com; MC – Zaychar, Sofia, 134 Zaychar Street, tel. +359 882 112 083, email address: mcmedcross@gmail.com.

3. The services offered via the website are provided in accordance with these General Terms and Conditions, which are binding on all users. By using the website, including, but not limited to, browsing, clicking on links, etc., users expressly agree to these General Terms and Conditions and any subsequent amendments thereto, and acknowledge that they are bound by them and will comply with them. Should a user not agree to all the terms and conditions for using the website set out below, they may not use it.

4. Through the website, the Provider enables users to access, view and share content selected and published by the Provider. The content of the website relates to the provision of information about the Provider’s scope of activity, its team, the option to book an appointment online, access to results of medical examinations, registration in the Provider’s database, contact details, news and so on. All images on the website are for illustrative purposes only.

5. The information on the website should not be regarded as advice regarding users’ health, nor as a recommendation for users to take specific actions if they identify their health condition or appearance with conditions described or illustrated by photographic material on the website, etc. To take specific action regarding health and aesthetic issues, users should consult a competent specialist in the relevant field or visit the Medical Centre to obtain professional advice. The Provider accepts no liability for any harm (whether financial or non-financial) suffered by users as a result of undergoing certain aesthetic procedures or medical treatment based solely on the information on the website, without prior consultation with a specialist, or carried out by a non-specialist. Self-treatment or treatment by a non-specialist in the relevant field is not recommended.

6. Through the medical software (Joystick) integrated into the website, the Provider offers users the opportunity, free of charge and following registration (creation of a personal profile), to access certain online services (laboratory test results, upcoming appointments, appointment schedule, information on financial obligations, etc.).

7. Through the Joystick medical software, the Provider offers the option of anonymously generating AI-based interpretations of laboratory results, whereby no personal information is stored and the AI-generated data is not used to train the system. The AI-generated analysis is purely for information purposes; it is not a medical diagnosis and does not replace one. For an accurate and professional interpretation and medical advice, as well as for the prescription of treatment, patients should consult a qualified medical professional. Self-medication or treatment by a non-specialist in the relevant field is not recommended. Although AI technology utilises modern algorithms and analytical methods, it cannot guarantee complete accuracy. Errors in data processing are possible and may be influenced by the nature of the input information and other objective factors. The provider accepts no liability for any harm (whether pecuniary or non-pecuniary) suffered by patients as a result of undertaking specific medical treatment based solely on AI-generated interpretations of laboratory results, without prior consultation with a specialist or when carried out by a non-specialist.

8. The Provider offers the option to book an appointment with a specialist via a link on the website (the ‘Book an appointment’ button). When using this feature, the user will be redirected to the superdoc.bg platform. The superdoc.bg platform is not part of this website, and the Provider accepts no responsibility for the accuracy or reliability of the information and services available via the superdoc.bg platform. Users can also book an appointment by telephone or via Joystick using the ‘Book an appointment’ button.

9. The provider offers users the option to use a dynamic Google Map integrated into the website. Use of this service is subject to the applicable terms and conditions of Google Maps and Google Earth. Further information on usage is available at https://www.google.com/intl/bg_bg/help/terms_maps.html.

10. The Supplier provides the option to make a phone call or send an email to the Supplier via buttons on the website.

11. For the convenience of users, the Provider also offers a search service on the website, allowing users to search for information by entering a keyword.

12. The Provider reserves the right to suspend access to specific material (including, but not limited to, photographs, texts, etc.) published on the website, or to the entire website, without the need for users’ consent, for an indefinite period, whether planned or incidental. The Provider shall not be liable for any loss or damage suffered by users as a result of the suspension of the website. The Provider reserves the right to amend and update the structure and content of the website without the need to give prior notice to users.

13. The Provider does not guarantee the constant and uninterrupted operation of the website, nor does it accept liability for users’ inability to access, view or share the content of the website as a result of exceptional technical or communication issues, such as the failure of information systems, disruption to communication lines, power cuts, technical faults, etc., as well as any exceptional circumstances that are objectively beyond the Provider’s control, including force majeure, fortuitous events, problems with the global Internet network and with the provision of technical services beyond the Provider’s control, which are relevant to the use of the website, etc.

14. For the purposes of providing the Provider’s services via the website, data is collected through which users may be identified directly or indirectly (personal data), including sensitive personal data. Further information regarding the processing of Users’ personal data can be found in the Privacy Policy. The Provider uses cookies for the purposes of providing the services. Further information on the cookies used can be found in the Cookie Policy.

15. Through the website’s features, users may voluntarily subscribe to receive a newsletter and other marketing communications from the Provider, containing information about products and/or services, promotional offers, news, campaigns and other current offers. Subscription to the newsletter is carried out by providing an email address and giving explicit consent to receive marketing communications. Consent to receive marketing communications is voluntary and does not constitute a condition for using the website or for the provision of the products and/or services offered through it. Consent to receive marketing communications may be withdrawn at any time. Withdrawal may be carried out via the link or unsubscribe mechanism provided for this purpose in each marketing communication, or by any other means specified by the Provider. Information regarding the processing of personal data in connection with newsletter subscriptions and the sending of marketing communications is set out in the Controller’s Privacy Policy.

16. All service prices published on the website are final and are provided for information purposes only. The Provider reserves the right to change service prices at any time without prior notice to users. Although the Provider endeavours to update the information on the website in a timely manner, it is possible that the information regarding service prices may not be up to date at any given time. In the event of any discrepancy between the service prices published on the website and those displayed on-site at the Provider’s premises, the prices displayed on-site at the Provider’s premises (medical centres) shall prevail.

17. All information published on the website, including, but not limited to, text, photographs, audio and video material, as well as the website’s overall interface, is protected as intellectual property under current legislation. The owner of all intellectual property relating to the website is the Provider or third parties, and the Provider uses this intellectual property on a statutory or contractual basis.

18. The content of this website may only be used for personal or public non-commercial purposes, or for other purposes permitted by law. No part of the content of the website may be reproduced, modified, deleted, published, distributed or disclosed without the prior consent of the relevant owner and without citing the source, unless this is expressly permitted by law in a specific case. In the event of an infringement of intellectual property rights, the Provider or third-party rights holders may seek civil, administrative and criminal liability from the infringers.

19. The website may contain names and brands of products, services or personal data which constitute, or may constitute, trade marks or other legally protected intellectual property owned by the Supplier or third parties. Access to the website, as well as these General Terms and Conditions and the content of the website, must not be construed and/or interpreted in any way as granting a licence or a right to use any such trade mark or other intellectual property of the Supplier or a third party, without the prior written consent of the Supplier or the third party.

20. These General Terms and Conditions may be amended by the Supplier at any time; any amendment to the General Terms and Conditions shall take effect in relation to users upon its publication on the website, without the need for express notification to users.

21. Should any provision of these General Terms and Conditions be found to be invalid, this shall not render the General Terms and Conditions as a whole invalid.

22. The competent state authorities with regard to the services provided via the website are the Consumer Protection Commission, address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4 and 6, helpline: 0700 111 22, website: www.kzp.bg; and with regard to the processing of personal data in connection with the use of the website, the Personal Data Protection Commission of the Republic of Bulgaria, address: Sofia, postcode 1592, 2 Prof. Tsvetan Lazarov Boulevard, email address: kzld@cpdp.bg, website: www.cpdp.bg. The competent authority with regard to the medical services provided by the Provider is the Medical Supervision Executive Agency.

These General Terms and Conditions shall come into force on 01.09.2026.